Apprenticeship Improvement Service

Apprenticeship Improvement Service
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Your apprenticeship performance shouldn't depend on luck. If progress depends on the final weeks, it isn't a system - and it won't survive under tightening accountability and new assessment expectations.


Andy Hillerby

The CEO Problem

Your data looks calm - your system isn’t.

Too many apprentices drift for months, then everything depends on a last‑minute push. Evidence is hurried. Pressure spikes. Staff burn out. Apprentices are dragged over the line rather than developed through the journey.


Dashboards hide drift, not progress.

People learn how to make things “look right”: mark “complete” without the required evidence, smooth variance so lines look neat, or log activity that didn’t build the intended K/S/Bs. Leaders feel reassured when they should challenge.


The uncomfortable truth:

If a quarter to a third of apprentices who start don’t finish, is that really the level of performance you are prepared to defend in the boardroom?


None of that is performance. It’s hope.

And hope isn’t a strategy.

The real issues begin long before assessment

Most problems begin at sign‑up, not months later:


  • Drift for months → rush to gateway
  • Apprentices get different experiences depending on who supports them
  • “Complete” is marked without verifiable stage evidence
  • Leaders get reassurance, not reality
  • Growth becomes fragile and risky.

Readiness must be built in‑programme

Assessment is moving into the programme.

Readiness evidence must accumulate during delivery - it cannot be constructed in the last few weeks.


Gateway matters.

For EPA‑style standards, employers must be content the apprentice is occupationally competent before gateway (providers advise; employers decide). If final preparation is left until after gateway, that expectation is undermined.


Mock EPA (or equivalent practice) must run throughout delivery so readiness is demonstrated, not guessed.

The dashboard problem

Your dashboard isn’t evidence; it’s a claim.

Unverified ticks and smoothed‑over variance give a false sense of stability. Drift hides.

Confidence inflates. Leaders discover the truth far too late.

Why “achievement” is a dangerous success measure

Achievement can rise even when delivery is weak -
when progress has drifted for months, trainers work in different ways, and dashboards record “completion” without the required evidence.


It hides the reality that outcomes depend on rescue, pressure and luck, not a system that reliably builds capability over time.

How I help

I help providers build a system where progress is continuous, evidenced and dependable - not saved in the final weeks.


  1. Independent Diagnostic - address root cause, not symptoms
  2. Co‑design Your Operating Model - built with your people, not imposed
  3. Operating Conditions - workplace learning, valuable OTJ, early assurance, action‑driven reviews
  4. Implementation & Rollout - briefings, rollout and coaching to embed real behaviours
  5. Monitoring & Optimisation - weekly, monthly and quarterly rhythms that sustain improvement.

See how I help

If you have already raised these risks and nothing’s changed, this is now a leadership decision.


Cut through opinion, bypass internal blockers and act with evidence.

Start with a diagnostic

Copyright © 2025 Andy Hillerby - All Rights Reserved.

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